Salon + appointment Policies

Cancellations and Missed Appointment

We require a credit card on file for ALL clients to make future appointments. 

We ask that you notify us at least 24 hours before your appointment to make changes or cancellations. If an appointment is canceled within 24 hours of your appointment time you will be charged a fee for 50% of the service cost. All no showed appointments will be charged 100% of the service cost. These charges will be applied to the card on file.

For appointments with a duration of 3+ hours, we ask that you notify us at least 48 hours before your appointment to make changes or cancellations. If a 3+hour appointment is canceled within 48 hours of an appointment time, you will be charged a fee for 50% of the service cost. All no showed appointments will be charged 100% of the service cost. These charges will be applied to the card on file.

We would like to be conscious of you, our staff, and our other patrons and understand that illness happens, we will take that into consideration for appointment changes or cancellations. If you are sick with a potentially contagious illness, we ask that you contact the salon so that we can reschedule your appointment to a later date.

If you need to cancel an appointment and are unable to reach us, leave a voicemail or send us a text. These both have time stamps and are checked regularly even outside of salon hours. The sooner we know about a cancellation, the quicker we can get you rescheduled and fill that appointment slot with a client on our waitlist. 

Please keep in mind it is a courtesy to give more notice. This consideration for your stylist’s time allows our team to accommodate other clients and limits your stylist’s potential loss of income. 

Consultations

We require consultations before booking any color service to ensure the best possible experience and results.

 A consultation allows us to:

• Assess your hair’s condition and history.

• Discuss your goals and ensure we’re aligned.

• Provide a cost estimate, maintenance plan, and service time.

• Confirm we’re the right fit for your needs.

 This essential step ensures clarity, realistic expectations, and a custom approach, helping us deliver the look you’ll love while maintaining your hair’s health.

Consultations with Taylor, Marisol, or Becky will require a $20 deposit. This is a non-refundable deposit that can be applied to a future service. However if a future service is not booked, the consultation is not canceled at least 24 hours in advance, or no showed, the deposit will be forfeited. 

Consultations with Savannah and McKenzie are a complimentary service, However if a consultation is not canceled at least 24 hours in advance, or no showed, you will be charged $20 to the card on file. 

Salon Capacity and Client Guests

We request that our clients come by themselves, and suggest no family members, children, or friends accompany you. Our salon is cozy and can get very tight when all stylists are busy.

Children who are recieving a service are welcome, however children shouldnt be accompanying you to your service. We require the use of chemicals, hot tools, and  expensive equipment, and the salon is not a safe or proper place for children to play.

Our Guarantee

If you are not satisfied with your results, please contact the salon immediately. We want you to be happy with your new look! We will address your concerns and correct unwanted results, if notified within 2 weeks of your appointment. Keep in mind, this is not an opportunity to receive a new service due to changing your mind. We will do our best to make adjustments as long as the request is reasonable.

Product Returns

Products purchased at our salon can be exchanged in its original packaging within 30 days of purchase. If you are interested in a product and want to sample it before purchasing, please don’t hesitate to ask one of our team members.

Finally

We know that this is a lot of information to absorb, and we appreciate you taking the time to read through this and follow our guidelines.