Salon and appointment Policies
Cancellations and Missed Appointment
We ask that you notify us at least 24 hours before your appointment to make changes or cancellations. Please keep in mind it is a courtesy to give more notice. This consideration for your stylist’s time allows our team to accommodate other clients and limits your stylist’s potential loss of income.
We will be requiring a credit card on file for all clients when making a future appointment.
We are mindful that unexpected events can disrupt anyone’s carefully planned schedule. Nevertheless, you will be charged a fee for 50% of the service price if you cancel or change your appointment within 24 hours of your appointment time, or if you do not show up. This penalty fee must be paid before any future appointments can be honored or reserved.
We would like to be conscious of you, our staff, and our other patrons and understand that illness happens, we will take that into consideration for appointment changes or cancellations. If you are sick with a potentially contagious illness, we ask that you contact the salon so that we can reschedule your appointment to a later date.
Consultations are a complimentary service, and vital to having the best experience in our salon, with that said, it is also a dedicated appointment in our stylists schedule. So in order to reserve time for a consultation you will be required to pay a $20 deposit to book. If at the consultation you decide not to book, no worries, your deposit will be refunded to you at that time. If you cancel with proper notice the deposit will be refunded. If after your consultation, you do book a future appointment that $20 deposit will be credited towards your next service.
If you do not give at least 24 hours notice of cancellation or do not show for your consultation appointment, your deposit will not be refunded and will not be credited towards a future appointment. If you wish to book another appointment after a no show/cancellation without proper notice, you must make a new $20 deposit to book.
So if you are unable to make your consultation appointment, please call us as soon as possible to avoid losing your deposit.
We prefer taking clients by appointment and can not guaruntee that we will be able to accomodate walk-ins or last minute appointment requests.
Salon Capacity and Client Guests
We request that our clients come by themselves, and suggest no family members, children, or friends accompany you. Our salon is cozy and can get very tight when all stylists are busy.
Children who are recieving a service are welcome, however children shouldnt be accomodating you to your service. We require the use of chemicals, hot tools, and expensive equipment, and the salon is not a safe or proper place for children to play.
We know that this is a lot of information to absorb, and we appreciate you taking the time to read through this and follow our guidelines.
If you are not satisfied with your results, please contact the salon immediately. We want you to be happy with your new look! We will address your concerns and correct unwanted results, if notified within 2 weeks of your appointment. Keep in mind, this is not an opportunity to receive a new service due to changing your mind. We will do our best to make adjustments as long as the request is reasonable.