COVID-19 & Salon Policies
Cancellations and Missed Appointment
We ask that you notify us at least 24 hours before your appointment to make changes or cancellations. Please keep in mind it is a courtesy to give more notice. This consideration for your stylist’s time allows our team to accommodate other clients and limits your stylist’s potential loss of income.
We will be requiring a credit card on file for all clients when making a future appointment.
We are mindful that unexpected events can disrupt anyone’s carefully planned schedule. Nevertheless, you will be charged a fee for 50% of the service price if you cancel or change your appointment within 24 hours of your appointment time, or if you do not show up. This penalty fee must be paid before any future appointments can be honored or reserved.
We understand that we are still experiencing a time of uncertainties due to COVID. If you are personally experiencing COVID-related sickness or exposure, please contact us and we will reschedule your appointment at least 14 days from the original appointment. We are happy to waive the change/cancellation/no-show fee for COVID related cancellations.
Before you come in for your appointment
First and foremost, If you have had a fever, fatigue, cough, difficulty breathing, or loss of smell/taste or IF YOU ARE SICK OR HAVE BEEN SICK WITHIN 2 WEEKS OF YOUR APPOINTMENT, call and reschedule ASAP.
If you have been in contact with someone who has tested positive or if you have tested positive for COVID-19 within 10 days of your appointment, please call and reschedule.
Please be respectful of your service provider, we are exposing ourselves to our clients and are in close contact with them. We make every effort to prevent the spread, but your cooperation in following these guidelines is greatly appreciated.
We are excited that we are entering a transition period in this pandemic, however we are proceeding with intentional caution.
Due to the proximity and extended periods of time in which our team works with clients and each other, we understand if our clients would like to wear a mask during their service, we are also happy to wear a mask if requested. As a salon, we are committed to creating a space that not only is safe, but also feels safe.
We are grateful for your support and kindness through these ever-evolving transitions. We will keep you updated as decisions are made moving forward.
By Appointment Only
We will only be taking clients by appointment only, no walk-ins.
Salon Capacity and Client Guests
We request that our clients come by themselves, no family members, children, or friends may accompany you.
Please take comfort in the fact that we have taken all precautions and have always practiced proper sanitation procedures in order to prevent any client cross contamination.
We know that this is a lot of information to absorb, and we appreciate you taking the time to read through this and follow our guidelines.
If you are not satisfied with your results, please contact the salon immediately. We want you to be happy with your new look! We will address your concerns and correct unwanted results within 2 weeks of your appointment. Keep in mind, this is not an opportunity to receive a new service due to changing your mind. We will do our best to make adjustments as long as the request is reasonable.