BUILDING CONFIDENCE THROUGH BEAUTIFUL HAIR
If you are not satisfied with your results, please contact the salon immediately. We want you to be happy with your new look! We will address your concerns and correct unwanted results within 2 weeks of your appointment. Keep in mind, this is not an opportunity to receive a new service due to changing your mind. We will do our best to make adjustments as long as the request is reasonable.
FREQUENTLY ASKED QUESTIONS
ABOUT OUR PRICING
Our genderless price structure may be a little different than what you have experienced before. Service pricing is based on time required, difficulty of technique, and product usage. Each individual stylist’s price point is based on reputation, experience, and demand.
Haircut or style prices are based on length and density for short, medium, or long hair. Additional charges may be added for additional time required.
Using this system, each of our stylists base their pricing on their tier. We use an innovative software to provide you with a transparent breakdown of the final price based on their time and the products they used. That way there are no surprises! For more information, please read our Frequently Asked Questions below.
How our stylists price
Each member of our team will charge for color services based on their tier and use the SalonScale software to create a completely transparent cost breakdown of the products they used. You only pay for the product that was used.
If extra time is needed due to excess length or density, additional time charges will be added and the additional product usage will be reflected in the SalonScale charge.
Our Team wants the best for you, and we feel this provides you, the client, a better understanding of our pricing.
Any questions about pricing can be discussed in a consultation and a concierge member would be happy to help you.
First Time Consultations
Your service is as individual as you are. In order to fully customize your experience, we need to meet you! Seeing your hair in person, discussing your goals, and reviewing inspiration pictures allows your stylist to determine the best technique required for your service. During this consultation, your stylist is able to book an appropriate amount of time for your color service. You will be able to discuss maintenance schedules and at home care, all while keeping your budget in mind. Establishing trust is important to us, and this conversation ensures that this is the right fit for you. Having this consultation prior to your first appointment will help you reach the end results and look you want to achieve.
During your initial consultation, it is very important to be completely transparent about your hair history. Not doing so could result in dangerous chemical reactions that could be irreversible. Please inform your stylist if you have a history of over-processed hair, if you are taking medications that bond to the hair, if you have used at-home color of any kind (metallic dyes, salts, mineral, henna or vegetable dyes), or permed or relaxed hair. It is our responsibility to provide a consultation that is thorough. However, it is the client’s responsibility to be forthcoming about their COMPLETE hair history. If you are unsure if any of your history or medicines could affect your color, please consult your physician. We are not licensed medical professionals. Any resulting damage caused by not divulging hair history is not the responsibility of the stylist or salon.